By enrolling in the Tortuga Subscribe & Save Program, you agree to the following terms and conditions.
Subscription & Automatic Billing
Your selected Tortuga snack rum cake products will automatically renew and be billed according to the subscription schedule selected.
By subscribing, you authorize Tortuga to automatically charge your payment method each time a subscription order is processed, until you cancel.
You are responsible for ensuring that your payment information remains current and valid.
Cancellation Eligibility
You may cancel your subscription only after your first recurring order has been processed. Subscriptions cannot be cancelled prior to the completion of the first billing cycle.
- Cancellation Before Billing
Once eligible to cancel, you must do so before your next scheduled billing date to avoid being charged for that order.
- Cancellation After Billing
If you cancel your subscription after an order has already been billed:
- Order has not yet shipped: A refund may be issued.
- Order has already shipped: The order is not eligible for a refund.
Once an order has shipped, cancellation of the subscription does not cancel or refund that shipment. Please contact Customer Service at customerservice@tortugaimports.com for refund requests.
Restarting a Cancelled Subscription
Once a subscription has been cancelled, it cannot be restarted or reactivated. To resume receiving orders, you must place a new order using the subscription option while signed into your Tortuga account, in the same way as setting up a subscription for the first time.
Shipping
Shipping costs are separate from your subscription cost and apply per Tortuga's shipping policy. Once an order has shipped, it is considered fulfilled and cannot be cancelled due to a change of mind.
Shipping or carrier delays do not qualify an order for a refund when the order has already shipped.
Shipping Address
Customers are responsible for providing and maintaining an accurate shipping address.
Any address changes should be made before the next scheduled billing date. Tortuga is not responsible for orders shipped to an incorrect or outdated address provided by the customer.
Damaged, Missing, or Incorrect Orders
If your order arrives damaged, contains missing items, or contains an incorrect product, please contact Customer Service at customerservice@tortugaimports.com.
Photos or additional information may be requested to assist with the investigation and resolution of the issue.
Payments
Subscription orders may only be paid using a valid credit card. PayPal, Amazon Pay, Apple Pay, and other alternative payment methods are not accepted for subscription purchases.
If a scheduled subscription payment is declined or cannot be processed, we will attempt to recharge your card up to 3 times. If payment remains unsuccessful after these attempts, your subscription will be cancelled.
Account Suspension & Termination by Tortuga
Tortuga may pause or cancel your subscription in cases such as repeated failed payments, suspected fraud, or misuse of promotions. Tortuga also reserves the right to cancel any subscription that has remained paused for more than 6 months without being resumed, treating it as an abandoned account.
Product Eligibility
Not all products are eligible for subscription. Please find eligible snack rum cakes 10 pack products here.
Product Availability
If a selected flavor or product becomes temporarily unavailable, Tortuga will contact you regarding available options.
Promotions
Any promotion applied at checkout is valid for your initial subscription order only and will not apply to future recurring orders.
Subscription Changes
Customers may update eligible subscription details, including product selection, quantity, or shipping information, before the next scheduled billing date.
Changes made after an order has been billed will not apply to that shipment.
Price Changes
Tortuga reserves the right to change product or subscription pricing. Customers will be notified of applicable price changes before they take effect.
Refused or Undeliverable Packages
Refusing delivery or failing to accept a package does not automatically qualify an order for a refund.
Orders that have already shipped remain subject to the cancellation and refund terms outlined above.
Food Products
Tortuga Spirit Cakes are food products and should be stored and consumed according to the product's recommended storage instructions and best-by information.
Subscribe & Save Agreement
By enrolling in the Tortuga Spirit Cakes Subscribe & Save Program, you acknowledge that you have read and agree to these Subscribe & Save Terms & Conditions, including the automatic billing, cancellation, shipping, and refund policies.
Tortuga reserves the right to update these terms when necessary. Updated terms will apply to future subscription orders.
Contact Us
Questions about your subscription? Reach us at 786-817-6880 or customerservice@tortugaimports.com.